Deliver faster service at scale, at the channels customers prefer.
(WhatsApp, Facebook, SMS)
Reach customers on every digital channel (omnichannel). Whether on mobile messaging, web chat, or social networks (Facebook and WhatsApp)
Scale up the operation with AI-powered chatbot
Agents’ productivity in Omnichannel messaging can be further enhanced by Chatbot. With AI powered Einstein Bots and data from core CRM Salesforce Service Cloud, Salesforce Sales Cloud, routine customer requests can be deflected. Even if customers want to chat with agent, time of handling can be reduced by collecting and qualifying customer information upfront.