CRM For Omnichannel

Facebook, SMS, Whatsapp CRM

Deliver faster service at scale, at the channels customers prefer.

(WhatsApp, Facebook, SMS)

Reach customers on every digital channel (omnichannel). Whether on mobile messaging, web chat, or social networks (Facebook and WhatsApp)

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Scale up the operation with AI-powered chatbot

Agents’ productivity in Omnichannel messaging can be further enhanced by Chatbot. With AI powered Einstein Bots and data from core CRM Salesforce Service Cloud, Salesforce Sales Cloud, routine customer requests can be deflected. Even if customers want to chat with agent, time of handling can be reduced by collecting and qualifying customer information upfront.

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TVP Funding (Funding Technology Voucher Programme)

Salesforce Sales Cloud project is covered by HKSAR government’s TVP funding.
The fund subsidizes HKD 600,000 of development cost.

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